Welcome to Xpertto! This Privacy Policy describes how Xpertto ("we," "us," or "our") collects, uses, processes, discloses, and protects your information when you use our website, https://www.xpertto.com, our mobile applications, and any related services (collectively, the "Platform").

Your privacy is paramount to us. Please read this Privacy Policy carefully to understand our practices regarding your information and how we will treat it. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our Platform.

1. Information We Collect

We collect various types of information for different purposes to provide and improve our services to you.

1.1. Information You Provide to Us

When you register for an account, use our services, or interact with us, you may provide us with:

  • Contact and Profile Information: Your name, email address, phone number, profile picture, gender, date of birth.
  • Account Credentials: Password and other information used to authenticate your access to the Platform.
  • Professional Information (for Mentors): Qualifications, professional experience, areas of expertise, certifications, licenses, professional affiliations, availability, and session rates.
  • Payment Information: Details required to process payments, such as credit card numbers, billing addresses, UPI IDs, or digital wallet information. Please note that we use third-party payment processors (e.g. Razorpay) who handle your payment card data directly. We do not store full payment card details on our servers.
  • Communications: Records of your correspondence with us (e.g., customer support inquiries, feedback, reviews, survey responses).
  • Session Information: Any information you choose to share during your one-on-one video consultations with Mentors. Please remember that Xpertto does not monitor or record the content of your video consultations.
  • User Content: Any content you upload, post, or transmit through the Platform (e.g., profile descriptions, ratings, reviews, questions).

1.2. Information We Collect Automatically

When you access and use the Platform, we may automatically collect certain information about your device and usage, including:

  • Device Information: IP address, operating system, browser type, device type, unique device identifiers, mobile network information.
  • Usage Data: Details of your visits to our Platform, including traffic data, location data, logs, referring/exit pages, dates and times of access, session duration, clickstream data, and other communication data.
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies. These technologies help us recognize you, remember your preferences, and track your usage patterns to improve your experience and our services.

1.3. Information from Third Parties

We may receive information about you from third parties, such as:

  • Social Media Platforms: If you choose to link your Xpertto account with your social media profile, we may receive information consistent with your privacy settings on that platform.
  • Payment Processors: Confirmation of payment transactions (though not full payment card details).
  • Identity Verification Services: For Mentors, we may use third-party services to verify professional credentials and identity.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to provide, maintain, and improve our Platform and services:

  • To Provide and Manage Services:
    • To register your account and verify your identity.
    • To enable you to browse, book, and participate in video consultations.
    • To process payments and transactions.
    • To facilitate communication between Users and Mentors (e.g., booking confirmations, reminders).
    • To provide customer support and respond to your inquiries.
  • To Personalize Your Experience:
    • To tailor your dashboard, recommendations for Mentors, and content based on your interests and past interactions.
    • To remember your preferences and settings.
  • For Communication:
    • To send you service-related notifications, updates, security alerts, and administrative messages.
    • To inform you about new features, special offers, and promotions that may be of interest to you (you can opt out of marketing communications).
  • For Platform Improvement and Analytics:
    • To understand how you use the Platform and identify popular features.
    • To perform analytics, research, and data analysis to improve our Platform's functionality, performance, and user experience.
    • To monitor and analyze trends, usage, and activities.
  • For Security and Compliance:
    • To detect, prevent, and address fraud, security incidents, or other illegal activities.
    • To enforce our Terms and Conditions and other policies.
    • To comply with our legal obligations and resolve disputes.
    • To protect the rights, property, or safety of Xpertto, our users, or the public.

3. How We Share Your Information

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. We may share your information in the following circumstances:

  • With Mentors/Users:
    • If you are a User, your profile name (and profile picture if provided) will be visible to the Mentor you book a session with.
    • If you are a Mentor, your public profile information (name, expertise, experience, qualifications, rates, reviews) will be visible to Users and the general public on the Platform.
  • With Service Providers: We engage trusted third-party service providers to perform functions on our behalf and help us operate, provide, and improve our Platform. These include:
    • Payment processors (e.g., Razorpay)
    • Cloud hosting services (e.g., AWS, Google Cloud)
    • Communication tools (e.g., email service providers, SMS providers, WhatsApp integration)
    • Analytics providers (e.g., Google Analytics)
    • Identity verification services
    • Customer support tools

    These service providers have access to personal information only to perform their functions and are contractually obligated to maintain the confidentiality and security of the information.

  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • To Enforce Policies: To enforce our Terms and Conditions and other agreements, including for billing and collection purposes.
  • To Protect Rights: To protect the rights, property, or safety of Xpertto, our users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. Your information may be part of the transferred assets.
  • With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

  • Encryption: Using SSL/TLS encryption for data in transit.
  • Access Controls: Restricting access to personal information to authorized employees and service providers who need the information to perform their job functions.
  • Regular Security Audits: Regularly reviewing our security practices and infrastructure.

However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • If you delete your account, we will endeavor to delete your personal information as soon as reasonably practicable, subject to any legal obligations to retain certain data.
  • We may retain anonymized or aggregated data indefinitely for analytics and Platform improvement purposes.

6. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right to Access: You have the right to request access to the personal data we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
  • Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
  • Right to Object: You have the right to object to the processing of your personal data, particularly where we process it based on our legitimate interests or for direct marketing.
  • Right to Withdraw Consent: Where we process your personal data based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Grievance Officer using the details provided below. We will respond to your request within the legally prescribed timelines.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Platform and hold certain information.

  • Cookies: Small data files stored on your device that help us remember your preferences, track your movements, and gather analytics.
  • Web Beacons (or clear gifs): Small electronic files that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.

8. Third-Party Links

Our Platform may contain links to websites or services operated by third parties that are not owned or controlled by Xpertto. This Privacy Policy does not apply to these third-party websites or services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be effective immediately upon posting the revised Privacy Policy on this page, with the "Last Updated" date at the top of the policy being revised accordingly.

We will notify you of any material changes by posting the new Privacy Policy on this page, or by email, or through a prominent notice on the Platform prior to the change becoming effective. Your continued use of the Platform after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

11. Grievance Redressal / Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your data protection rights, please contact our Grievance Officer:

Grievance Officer:

Email:support@xpertto.com

We will respond to your requests and inquiries within a reasonable timeframe and in accordance with applicable laws.